[Mock] Medication Management Platform User Guide

Context

The [Mock] Medication Management Platform was developed to help healthcare professionals, pharmacists, and patient support teams efficiently monitor medication adherence and manage patient care effectively. The guide was originally written to support these professionals in navigating the platform, resolving alerts, generating adherence reports, and managing user roles.

Problem

Healthcare teams often face difficulties in accurately monitoring patient medication adherence, resolving alerts promptly, and securely sharing sensitive adherence data. Without clear instructions and an easy-to-navigate platform, these critical tasks could lead to patient safety concerns, compliance issues, and operational inefficiencies.

Solution

To address these issues, a comprehensive user guide was created that structured around key functionalities:

• Dashboard Navigation: Clear instructions for logging in with security considerations like Multi-Factor Authentication (MFA).
• Alert Management: Detailed steps on resolving medication alerts, understanding alert types (missed doses, medication conflicts, dosage adjustments), and escalating issues appropriately.
• Report Generation: Simple processes for creating adherence reports and securely exporting/sharing them.
• Troubleshooting: An organized section of common issues and quick resolution methods, such as password resets and alert management glitches.
• User Roles Management: Explicit descriptions of roles—Pharmacist, Clinician, Admin—and their associated permissions.

Tools & Process

This guide was created and managed using Confluence in Jira.

Impact

Implementing guides such as this, improves an organization’s operational efficiency, streamline medication adherence monitoring, and enhance overall patient safety. Healthcare teams may even report quicker resolution of medication alerts and more accurate, timely generation of adherence reports, improving both compliance and patient care.

Key Takeaways

Creating this technical documentation reinforced the importance of:

• Writing clear, actionable, step-by-step instructions.
• Structuring information logically for easy reference.
• Including proactive troubleshooting guidance to empower users.
• Clearly defining roles and permissions for enhanced security and efficiency.

Sample Excerpt

Resolving Medication Alerts:

1.	Go to the Medication Alerts Panel.
2.	Click on an alert to expand details.
3.	Select Resolve or Escalate to Pharmacist.
4.	If escalated, add notes for follow-up actions.

Running an Adherence Report:

1.	Navigate to Patient Reports Section.
2.	Select a patient profile from the dropdown.
3.	Choose Report Type (e.g., Weekly Adherence, Monthly Summary).
4.	Click Generate Report.

Reflection

Developing this guide significantly improved my technical writing skills in clarity, brevity, and logical structuring. I learned the importance of anticipating user needs and proactively including troubleshooting steps, ultimately creating a more intuitive and helpful guide.

Project Link

Right-click the link and choose “Open in new tab” if you don’t want to leave this page.

Med Platform API Guide (PDF format)